Terms and Conditions


Cancelation Policy

Orders can be cancelled up to 24 hours after the order has been placed. After 24 hours fees will apply based on how far we are into the order process. Cancelation requests must be made via email and not on our social media outlets.  

Return Policy

Every piece we create is made custom and to order, therefor all sales are final. In some cases a cancellation request can be made by email to ashley@farmhouse598.com but if we have already begun your order we may not be able to accommodate, or fees may apply.  

In the case of ready-to-ship items, some items may be eligible for return. Return shipping is the responsibility of the buyer. Refund will be issued after inspection of the product has been taken place. FARMHOUSE598 is not responsible for items lost in the mail and we strongly encourage adding tracking and insurance to your item. Items must be returned within 15 days. Proof of shipping date may be required. 

We use a high powered laser to cut out pieces. Some of our products will have laser burnt edges.

Due to monitor settings from device to device, we can not guarantee an exact colour match on our products. In some cases the colours are hand-mixed to create a seamless flow between colours and may vary slightly from the imagine on the screen. 

​We use wood and other natural materials to make our products. Please note that every piece will vary in appearance. Wood product may have knots, and other imperfections but we think that just adds to the character of the piece. We also can not control the "graininess" of our pieces. Some have little variation and some pieces have a lot of variation. There will be no refunds due to wood grain, knots or other natural imperfections in the wood.

Due to these uncharted times, we can not guarantee turn around times (see illness policy below) and we will not be issuing refunds if we exceed the estimated turn around time listed in the product descriptions. 

Some products have the option of selecting a mock up sent to you via email. We cut what appears in your mock up. We will make minor changes to the size if the letters are slightly over the edge of the ornament. If you would like to see what your ornament will look like before it's cut, please select "yes" to a mock up. If you are happy with what you see please select "no". Refunds will not be issued if you select "no" to a mock up.

Store Policies 

You will be emailed when; you receive your mock up, if we need any other details from you and lastly with your fulfillment email. If you don't hear from us, you can be assured we have you on our list and will contact you for pick up arrangements/shipping. 

We can not provide an exact date for order completion. 

​We use wood and other natural materials to make our products. Please note that every piece will vary in appearance. Wood product may have knots, and other imperfections but we think that just adds to the character of the piece. We also can not control the "graininess" of our pieces. Some have little variation and some pieces have a lot of variation.

We use a high powered laser to cut out pieces. Some of our products will have laser burnt edges.

Shipping Policies

FARMHOUSE598 is not liable for any product that is damaged or lost during shipping. We do our very best to package our items with care. Shipping on our larger items comes with standard insurance to cover the cost of the item.

FARMHOUSE598 is not responsible for lost letter mail packages nor do we have control on delivery times. Our smaller items (4" discs for example) are sent letter mail through Canada Post and are not tracked and insured by default. If you would like to upgrade your shipping to include tracked and insured please reach out to ashley@farmhouse598.com before your item ships to upgrade. Additional fees will apply.  

Our larger items ship Canada wide for $15 flat rate shipping.* Items with $15 shipping are insured and have tracking numbers. Items are shipped priority mail. Shipping times are typically 2 days within Ontario but will be longer the further east and west within Canada. US Shipping needs to cross US customs. We have no control over how long it will take to clear customs. 

We offer free shipping on orders over $79*

* PO boxes, extreme rural areas and territories are excluded from our $15 flat rate and free shipping policies. Actual shipping charges will apply. You will be sent an invoice before your item ships. 

Wholesale orders are excluded from our flat rate and free shipping policies. Actual shipping charges will apply. You will be sent an invoice before your item ships. 

Social Media Policy

Do you follow us on social media? Send us a message and we can do our best to tag you as we go through the making process.

We understand that sometimes we get the privilege of knowing your baby's name before the rest of the world! We are so honored to be included in that!

We share behind the sense looks and completed orders on our social media outlets. If you would like us to not post your sign or word cut out, please email us with your name and order number (available after you cash out) to ashley@farmhouse598.com

Illness Policy 

As we navigate these uncharted times, we want to remind you that turn around times are based on a few different factors like mock up approval (if applicable) and the health of our family. We take pride in our quality products and their safe arrival to your home, and to us, that excludes germs. We wear masks at the shop at all times. If one of us is ill, we will put a stop on production immediately to ensure the health and well being of the staff and the recipients of our products. 

If we do contract COVID-19 we will email those who received packages from us, as well as those waiting on packages, and quarantine and follow the CDC guidelines. You can view those here

Operations will commence when we are healthy. 

Christmas Cut Off

We have announced our Christmas cut off dates here

Our website will remain open for orders but we can't promise orders placed after those dates will be fulfilled by Christmas. Any order placed after the cut off will have an increased turn around time to included our time off between Christmas and new years. If you place an order after the cut off time you are agreeing to the longer turnaround time. There will be no cancellations or refunds issued due to this. If you require a rush order you must contact us ahead of time. Please know that we can not guarantee any rush orders and they are on a first come-first serve basis.

Please make sure you're reading the turn around times, the product descriptions etc. We will be prioritizing shipped items first and then working on local pick up items. 

2020 has been nothing but unpredictable so if for some crazy reason these dates have to change I will notify you guys. The past few years I have had help, but this year, it's just me in the shop.