Refund policy
Refund Policy
Every piece we create is made custom and to order, therefor all sales are final. In some cases a cancellation request can be made by email to ashley@farmhouse598.com but if we have already begun your order we may not be able to accommodate, or fees may apply.
In the case of ready-to-ship items, some items may be eligible for return. Return shipping is the responsibility of the buyer. Refund will be issued after inspection of the product has been taken place. FARMHOUSE598 is not responsible for items lost in the mail and we strongly encourage adding tracking and insurance to your item. Items must be returned within 15 days. Proof of shipping date may be required.
We use a high powered laser to cut out pieces. Some of our products will have laser burnt edges.
Due to monitor settings from device to device, we can not guarantee an exact colour match on our products. In some cases the colours are hand-mixed to create a seamless flow between colours and may vary slightly from the imagine on the screen.
We use wood and other natural materials to make our products. Please note that every piece will vary in appearance. Wood product may have knots, and other imperfections but we think that just adds to the character of the piece. We also can not control the "graininess" of our pieces. Some have little variation and some pieces have a lot of variation. There will be no refunds due to wood grain, knots or other natural imperfections in the wood.
Due to these uncharted times, we can not guarantee turn around times (see illness policy below) and we will not be issuing refunds if we exceed the estimated turnaround time listed in the product descriptions.
Some products have the option of selecting a mock up sent to you via email. We cut what appears in your mock up. We will make minor changes to the size if the letters are slightly over the edge of the ornament. If you would like to see what your ornament will look like before it's cut, please select "yes" to a mock up. If you are happy with what you see please select "no". Refunds will not be issued if you select "no" to a mock up.